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Ordering Methods |
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Payment Information |
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Shipping Information |
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Satisfaction Guarantee |
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How To Use Our On-line Ordering System |
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Your Privacy |
The best way to purchase an item from our website is to use our shopping cart with secure on-line order processing. Using our secure on-line ordering system will reserve your selections for you immediately. We use a secure server with SSL encryption to protect all of your personal and credit card data. For those who are unsure about using SSL encryption for their credit card data, we also provide means to place an order using our secure on-line ordering system, and then phone or fax in your credit card information.
To use our secure on-line ordering system, simply select the "add this item to your ore-cart" button shown beside every item in our virtual gallery. This will take you to our shopping cart page where you may view the contents of your "ore-cart", select your shipping location & fully insured shipping method and then proceed to our checkout counter. If you have any questions, be sure to read the instructions on how to use our Secure On-line Ordering System.
If you are unable to use our shopping cart or if you do not wish to use our secure on-line order processing, you may call us toll free at 877 4MINERS (877 4646377), or at (909) 4660461. You may also print out our Order Form, fill it in and then fax it to us at (909) 4660347.
Note! Phoning or faxing your order to us is "off-line" and will require manual processing at our end. Until we do that, it is possible that someone else's on-line order may be submitted before yours, thus any unique merchandise that you select might already be reserved by them.
Our secure on-line ordering system offers several convenient credit card payment options including Visa, Mastercard, American Express, JBC and Discover.
We also accept payment
by check (in U.S. dollars) using our secure on-line ordering system.
NOTE! Payments by
cashier's check and by money order do clear much more quickly than personal checks,
and we cannot ship your order until your check has
cleared. If you placed your order using our secure on-line ordering system
and selected payment by "check", then you need to mail your check immediately
and make it payable to:
Gem & Mineral Miners, Inc.
P.O. Box 9292
Alta Loma, California 91701 USA
Your selections will be reserved for 7 days. If we do not receive your check
within this time, your reserved items will
automatically become available on our website once again.
Credit card orders that have been placed using our secure on-line ordering system before 2:00pm California time on Monday thru Friday are usually shipped the same day. Orders placed after 2:00pm California time are usually shipped the next business day. Orders paid by check are shipped when the deposited check has cleared.
If you ordered several items, they may not all be shipped in one package. The prices displayed on our website already include the cost of packaging & handling.
Our secure on-line ordering system will automatically calculate the fully
insured shipping charges for most destinations, usually with a variety of
shipping methods for you to choose from. This is done on our View Your
Shopping Cart page. If you do not wish
to use one of the insured shipping methods offered for your destination in our shipping
methods drop-down list, then select "other"
from the shipping methods list and submit it along with your shipping destination.
We will contact you
with the shipping options for your destination after you have
finished placing your order.
If our shopping cart was unable to automatically calculate
your shipping cost, then simply submit your shipping destination and
proceed to our Checkout Counter as usual. We will contact you
with the shipping options for your destination after you have
placed your order.
Our secure on-line ordering system will automatically calculate fully insured shipping charges to most international destinations by either UPS Worldwide Express, by FedEx, or by United States Postal Service (USPS) Airmail or Express Mail. USPS Airmail to destinations outside the continental United States usually takes 4-7 business days (not counting possible import delays in your country's Customs). USPS Express Mail provides an individual tracking number for each shipment, as also do the FedEx & UPS shipping options, while USPS Airmail does not provide a tracking number. If you do not wish to use one of the shipping methods offered for your destination in our shipping methods drop-down list, then select "other" from the shipping methods list and we will contact you with the available shipping options for your destination after you have finished placing your order.
All taxes and duties are the responsibility of the purchaser.
We ship all items fully insured with extra packing to prevent damage during shipping. If damage does occur in shipping, it must be reported immediately to the carrier to file a claim for a refund. Be sure to save all packing materials.
If you are not completely satisfied with any purchase from mineralminers.com, you may
return it in undamaged and unaltered condition
within 10 days of receipt for a full 100% refund if your payment was made by check
(less any shipping charges).
If your order was paid for by credit card, you may
return any items in undamaged and unaltered condition
within 10 days of receipt for a full 100% credit towards any other items on our website, now or in the future, less any shipping charges. If you want a credit back to your credit card, then you will receive a full 100% refund to your credit card, less any shipping charges. To return an item (or to return a complete "lot" from our volume discount
pages), simply call us toll free at
(877) 464-6377 to request a return authorization number so that we can issue a credit and provide
you with return shipping instructions. We cannot issue a credit for items returned without a
return authorization! Any returned merchandise must be received by us within 15 business days of the
return authorization date, or the return authorization will become void and the item will be considered as sold.
Returned items must sent back fully insured and properly packaged,
with a copy of your receipt and your return authorization number.
We are not responsible for postage on return items.
At mineralminers.com, we honor your privacy. We do not give customer information out to anyone under any circumstances, period.
We do not collect any personal information about our customers other than what they specifically provide to us during order processing and email notification requests. All of our customer's personal information is strictly confidential.
We reserve the right to refuse orders received from any customer. Shipping quotes are not guaranteed. We reserve the right to modify shipping options if choosen selection is not available for the Country selected.